PAYG Support Pricing
Changes to Our Support Services
Due to rising operational costs and to continue providing you with the highest level of service, we have changed some of our pricing.
PAYG Onsite Support
Here’s a summary of the changes:
- Hourly Rate: All clients will be charged $180/hour ex. GST, with a minimum charge of 1 hour. Additional time will be billed in 15-minute increments.
- Callout Fee: A callout fee will be charged for all on-site service requests to cover the costs of travel. This is $50 ex. GST for clients within an 18km radius of Hornsby, NSW, and $100 ex. GST for clients in the Sydney CBD. The callout fee is waived for follow-up visits (where required), and when we are setting up a new PC purchased from Aspiring IT.
- Upfront Payment: All clients will be required to pay 1 hour of labour + callout fee via credit/debit card at the time of booking. A tax invoice will be issued after the callout has taken place.
PAYG Remote Support
Remote support is $160/hour ex. GST, billed in 15 minute increments with a minimum charge of just 15 minutes.
Support Packages
For business customers, we can also offer Remote and Onsite Support as part of a Managed IT Services package at a discounted rate or all-inclusive fixed monthly fee. Contact us on 1300 277 474 to arrange a no-obligation Discovery Call to learn more.
We understand that changes in pricing can be concerning, and we are committed to maintaining the quality and reliability you have come to expect from us. If you have any questions or need further clarification, please do not hesitate to contact us.
Thank you for your continued support and understanding.
Map showing 18km radius from Hornsby.