Delivery Information
This page explains how orders placed through the Aspiring IT Shop are delivered. It should be read together with our Terms & Conditions.
If you have a question about an order, contact us via our online form or call 1300 277 474.
Where we deliver
We deliver to business and residential addresses within Australia. We are unable to deliver to addresses outside Australia, or to PO Boxes.
Processing your order
Once your order is placed and approved, we will confirm availability with our suppliers. Most stock is shipped directly from our distributors’ warehouses. If an item is unavailable or delayed, we will contact you with an updated estimate or an alternative.
Delivery times
Delivery times depend on stock availability, your location, and the courier service used. Any delivery times given are estimates only. Delivery to regional and remote areas may take longer. We are not responsible for delays caused by couriers, suppliers, or events outside our control.
Orders with multiple items may arrive in more than one delivery.
Delivery charges
Delivery charges, where applicable, are shown on your quote or at checkout before you confirm your order. Charges may vary depending on the size and weight of the goods and the delivery location.
Tracking your order
Where tracking is available, we will provide tracking details once your order has been dispatched. For an update on your order at any time, please contact us.
Receiving your delivery
Please make sure someone is available to receive the delivery, as a signature may be required. If no one is available, the courier may leave a card with instructions for collection or redelivery. Additional charges may apply for redelivery or for goods returned to the sender due to an incorrect or incomplete address.
Risk in the goods passes to you on delivery. Aspiring IT is not responsible for goods left unattended at the delivery address at your request.
Collection and installation
If you would prefer to collect your order, please let us know when ordering and we will arrange a suitable time.
Where your order includes installation, the goods are usually delivered to us first. One of our technicians will then bring them to your site and install them at an agreed time.
Damaged, missing or incorrect items
Please inspect your goods on arrival. If anything is damaged, missing, or incorrect, contact us within 7 days of delivery and keep all original packaging. Returns must be approved by us before goods are sent back.
Nothing on this page limits your rights under the Australian Consumer Law.
Changes to this page
We may update this page from time to time. Any changes will take effect once published on our website.